8 Questions to Ask a General Contractor Before Hiring

Your relationship with your general contractor is a short-term, intense partnership. This is the person who will be in your home every day, making decisions that will impact your space for years to come. Finding someone with the right skills is only half the battle; you also need a partner you can trust, who communicates clearly, and whose working style aligns with yours. The foundation of this successful partnership is built during your very first conversations. To find that perfect fit, you need a solid list of questions to ask a general contractor before hiring. These questions go beyond the price quote to reveal their professionalism, process, and reliability.

Key Takeaways

• Verify Credentials and Past Performance: Before making any commitments, confirm your contractor is licensed, insured, and bonded. Then, call their recent references and review a portfolio of similar projects to ensure their work quality and experience align with your needs.
• Get Everything in Writing: A detailed contract and a milestone-based payment schedule are your most important tools. These documents protect you by clearly defining the project scope and ensuring you only pay for work that has been successfully completed.
• Establish a Communication Plan Upfront: A smooth renovation depends on clear communication. Agree on who your main point of contact will be, how often you’ll receive updates, and the process for handling change orders or unexpected issues before the project begins.

Key Questions to Ask Before Hiring a General Contractor

Choosing a general contractor is one of the most critical decisions you'll make for your renovation. This is the person you’re trusting to bring your vision to life, manage a complex project, and handle a significant portion of your budget. Think of it like a job interview where you’re the hiring manager. Asking direct, specific questions upfront helps you vet candidates thoroughly and find a true partner for your project. A great contractor will welcome these questions and have clear, confident answers. This initial conversation sets the tone for the entire project, ensuring you and your contractor are aligned on expectations from day one. When you work with a platform like Realm, we’ve already done the heavy lifting of vetting top local professionals, but you should still feel empowered to ask these questions to find the perfect fit for you.

Are you licensed, insured, and bonded? Can I see proof?

This is the absolute first question you should ask, and the answer should be a confident "yes." These credentials are non-negotiable protections for you. A license proves they meet state and local requirements to perform the work. Insurance is crucial; general liability covers property damage, while worker's compensation covers injuries to their crew on your property, protecting you from being held liable. A bond protects you financially if the contractor fails to complete the job or pay subcontractors. Don't just take their word for it—ask for physical copies of their license and insurance certificates and verify they are current.

How many projects like mine have you completed?

Experience is important, but relevant experience is what truly matters. A contractor who has completed dozens of beautiful bathroom remodels may not be the right choice for your complex kitchen extension or ADU build. Ask to see a portfolio of projects that are similar in scope and style to yours. This helps you gauge their expertise and see if their finished work aligns with your aesthetic. A contractor with a deep understanding of the specific challenges and nuances of your project type will be better equipped to deliver a successful outcome on time and on budget.

Can you provide references from recent clients?

A portfolio shows the final product, but references tell you about the process. Ask for the contact information of two or three clients from projects completed in the last year. When you call, go beyond "Were you happy with the work?" Ask specific questions like: Did they stick to the budget and timeline? How did they handle unexpected issues? Was communication clear and consistent? What was the job site like—was it kept clean and organized? Speaking with past clients gives you invaluable, firsthand insight into what it’s actually like to work with that contractor day-to-day.

What is your payment schedule?

A professional contractor will have a clear, structured payment schedule—and it should never involve a massive upfront deposit. A small initial payment to cover startup materials is standard, but subsequent payments should be tied to the completion of specific project milestones (e.g., foundation poured, framing complete, drywall installed). This approach keeps the project moving forward and ensures you are only paying for work that has actually been done. Be very wary of any contractor who asks for a large percentage of the total cost upfront; it’s a major red flag for contractor scams.

Will you handle all necessary permits and inspections?

Navigating building permits and city inspections can be a full-time job filled with confusing paperwork and regulations. A qualified general contractor should manage this entire process for you. Their fee includes the expertise and labor required to prepare and submit plans, file for the correct permits, and schedule all required inspections with local officials. Their familiarity with local building codes is a key part of their value. Confirming they will handle this from start to finish ensures your project is built to code and saves you from a world of potential headaches.

How do you handle change orders and unexpected issues?

No matter how well you plan, surprises can happen during a renovation. The key is having a clear process for dealing with them. Ask how they handle change orders—the formal documents used when the scope of the project changes. A professional will have a system where any change is detailed in writing, including the new costs and timeline adjustments, and requires your signature before any work proceeds. This transparency prevents misunderstandings and ensures you have complete control over your budget, even when the unexpected occurs.

Who will be my main point of contact?

Clear and consistent communication is the backbone of a smooth renovation. You need to know who your go-to person is for daily updates, questions, and decisions. Will it be the general contractor themselves, or will they assign a dedicated project manager? Ask how they prefer to communicate (email, text, phone calls) and how often you can expect to hear from them. Establishing a single point of contact and setting communication expectations upfront prevents confusion and ensures everyone stays on the same page throughout the project.

What kind of warranty do you offer on your work?

A contractor’s willingness to stand behind their work is a strong indicator of their quality and professionalism. Ask for details about the warranty they provide on their craftsmanship. A typical warranty lasts for at least one year and covers defects in the labor. Find out what the warranty includes, what it excludes, and what the process is for making a claim if an issue arises after the final payment has been made. Getting these details in writing in your contract provides long-term peace of mind and protects your investment.

Are You Licensed, Insured, and Bonded?

This is the first and most important question you should ask any potential contractor. The answer should be a confident "yes" to all three. If you get any hesitation or excuses, consider it a major red flag. These credentials aren't just formalities; they are essential protections for you, your finances, and your home throughout the renovation process. Think of them as the three-legged stool of contractor credibility—without all three, the entire project is on shaky ground.

Hiring someone without the proper credentials can expose you to significant financial and legal risks, from shoddy work that isn’t up to code to liability for on-site accidents. A true professional understands that these documents build trust and demonstrate their commitment to quality and accountability. At Realm, we ensure every contractor in our network is fully vetted, so you can have peace of mind. But if you're sourcing contractors on your own, it's up to you to confirm they have these protections in place before signing any contracts.

What Each Credential Means

Let's quickly break down what each of these terms means for you. A license proves the contractor has met the minimum requirements set by your state or local authority, showing they have the necessary knowledge and competency for the job. Insurance is your financial shield. It should include general liability to cover any damage to your property and workers' compensation to cover injuries to their crew. Without it, you could be held responsible for accidents. Finally, a bond protects you if the contractor fails to complete the job, doesn't pay their subcontractors, or otherwise breaches your contract.

What to Do if Documentation Is Missing

If a contractor can't or won't provide proof of their license, insurance, and bond, you should walk away. Don't just take their word for it—ask for copies of their current certificates. You can often verify a contractor's license number online through your state's licensing board website. An honest professional will have this information ready and will be happy to share it. If they can't, it suggests they are either not legitimate or are trying to cut corners, which is a risk you don't want to take with your home. This vetting process is a core part of how Realm works, saving you the time and stress of doing this background work yourself.

What Experience Do You Have With Projects Like Mine?

When you’re interviewing a general contractor, this question gets to the heart of whether they’re the right fit. You’re not just looking for someone who has built a kitchen; you want someone who has built a kitchen like the one you’re dreaming of, in a home like yours, and maybe even in your neighborhood. Relevant experience means they’ll be familiar with the specific challenges and opportunities your project presents, from local building codes to the architectural quirks of older homes in your area.

A contractor with a track record of similar projects is more likely to provide an accurate quote, stick to a realistic timeline, and deliver the quality you expect. They've already worked through the common issues that arise with your type of project, which means fewer surprises for you. Think of it this way: you wouldn't hire a portrait artist to paint a landscape. The same principle applies here. Finding a contractor who specializes in your type of renovation is about finding a partner who truly understands your vision and has the proven, specific skills to bring it to life without a steep learning curve.

How to Evaluate Their Project History

A great contractor will be proud to show you their work. Ask to see a portfolio of past work that includes projects similar to yours in style and scope. This gives you a real sense of their craftsmanship and attention to detail. Don’t just stop at the photos, though. Ask for a list of references from recent, relevant projects and actually call them. You can ask previous clients about their experience with the contractor's communication, professionalism, and ability to stay on budget. This firsthand feedback is one of the best ways to gauge what it will be like to work with them.

Spotting Red Flags in Their Experience

As you review their history, keep an eye out for potential warning signs. Vague or incomplete proposals can signal a lack of experience or an attempt to hide future costs. If a contractor can’t clearly explain the scope of work, they may not be equipped to handle your project. Be wary of extremely low bids, as they often mean corners are being cut. Another major red flag is a contractor who dismisses or undermines the designer or other professionals on your team. A successful renovation requires collaboration, and a lack of respect for the team is a recipe for trouble.

Can You Provide References and Examples of Recent Work?

A contractor’s past performance is the best predictor of your future experience. Before you sign any contracts, you need to see proof of their work and hear directly from former clients. Think of it as the final interview stage—this is your chance to verify their skills, professionalism, and reliability. A reputable contractor will be proud of their work and should have a portfolio and a list of references ready to share. If they hesitate, make excuses, or can only provide outdated examples, consider it a major red flag. This isn't just about seeing pretty pictures; it's about confirming they can deliver quality results consistently.

This step is all about giving you peace of mind. Seeing finished projects that are similar to yours helps you visualize what they can do for your home and confirms they have relevant experience. Speaking with past clients gives you an unfiltered look into what it’s really like to work with them, from their communication style to how they handle the inevitable bumps in the road. At Realm, we handle this part of the process for you by thoroughly vetting every professional in our network, but if you're hiring on your own, this due diligence is crucial for protecting your investment and ensuring a smooth project.

What to Ask Their Previous Clients

Don’t just ask for a list of references—actually call them. Aim to speak with at least three recent clients to get a current and well-rounded picture of the contractor's work. When you connect, you’re not just confirming that they completed a job; you’re trying to understand the entire client experience.

Start with the basics, but don't be afraid to dig deeper. Here are a few key questions to ask contractors' references:

• Was the project completed on time and within the agreed-upon budget?
• How was the communication with the contractor and their team?
• Were you satisfied with the quality and craftsmanship?
• How did they handle unexpected issues or changes?
• Was the worksite kept clean and safe?
• Would you hire them again for another project?

How to Assess Their Past Work

Seeing is believing. A contractor should be able to provide a portfolio of their work, including high-quality photos and descriptions of recently completed projects. As you review their portfolio, look for projects that are similar in scope and style to what you have in mind. This helps you confirm they have the specific experience needed to bring your vision to life. Pay attention to the details—the quality of the finishes, the precision of the tile work, the clean lines of the cabinetry.

Beyond their curated portfolio, do your own research. Check online review sites like Yelp or Houzz to see what a wider range of clients has to say. Don’t just look at the star rating; read the actual reviews. Pay close attention to any negative feedback and, more importantly, how the contractor responded. A professional and constructive response to criticism can be just as telling as a five-star review.

What's Your Estimated Timeline and How Do You Handle Delays?

A project timeline is more than just a hopeful end date; it’s the roadmap that keeps everyone on the same page. While every homeowner dreams of a project that finishes ahead of schedule, the reality is that renovations can be unpredictable. Supply chain issues, unexpected discoveries behind a wall, or even a stretch of bad weather can throw a wrench in the works. A great contractor knows this. They don’t just give you a best-case-scenario timeline; they build in contingencies and have a clear process for what happens when things don’t go exactly as planned. Asking about their approach to scheduling and delays upfront tells you a lot about their experience and professionalism. It shows you they’re a planner who can manage the project, not just the construction. This conversation helps set clear expectations from day one and ensures you’re partnering with someone who values transparency as much as you do.

How to Get a Realistic Timeline

You’ll want more than a vague "a few months." Ask for a detailed, written timeline that includes a start date, a projected completion date, and key milestones along the way. Milestones are the major phases of the project—like demolition, framing, plumbing and electrical rough-ins, and drywall—that show tangible progress. Having these mapped out helps you track the project and understand what should be happening each week, which is incredibly reassuring when your home is a construction zone. A professional contractor should be able to provide this schedule, as it’s essential for them to coordinate subcontractors and material deliveries. This document becomes a critical reference point for the entire project.

Understand Their Process for Delays

Since delays are a real possibility, you need to know how your contractor will handle them. This isn't a "gotcha" question; it's about understanding their communication and problem-solving skills. Ask them directly: What happens if materials are back-ordered or a subcontractor is a no-show? A good contractor will have a proactive approach and be able to explain how they handle possible delays to minimize the impact on the schedule. They should also be able to tell you how they plan to keep you updated on any changes. Their answer will reveal how organized and communicative they are, which is exactly what you need in a partner for your renovation.

What Are Your Payment Schedule and Contract Terms?

Talking about money can feel awkward, but when it comes to a renovation, it’s one of the most important conversations you’ll have. A clear payment schedule and a detailed contract are the bedrock of a successful project. They protect you and the contractor by setting clear expectations from the start, preventing misunderstandings about costs, timelines, and the scope of work. A professional contractor will be upfront and transparent with both of these documents. If they seem hesitant to provide details or pressure you to sign something you don’t understand, consider it a major red flag.

Think of these documents as your project’s roadmap. The payment schedule tells you when and how much you’ll pay, while the contract outlines every detail of the work to be done. Getting these right before any work begins is crucial for a smooth process. At Realm, we help homeowners understand these terms and ensure every detail is covered, so you can feel confident moving forward with your project. Having an expert guide you through the process can make all the difference in feeling secure about your investment.

How to Read a Payment Structure

A payment structure, or payment schedule, outlines when payments are due throughout the project. It should never be a single, large sum paid upfront. In fact, be very cautious of any contractor who asks for a significant down payment. Many states have laws limiting the amount a contractor can legally request before work begins. Instead, look for a schedule that ties payments to specific, completed milestones. For example, you might make payments after the foundation is poured, the framing is complete, or the cabinets are installed. This approach ensures you are only paying for work that has been finished to your satisfaction and it keeps the contractor motivated to stay on schedule.

Key Elements to Look for in the Contract

The contract is the official rulebook for your renovation. It’s a legally binding document, so it’s essential to read it carefully before signing. Don’t just skim it—go through it line by line. A thorough contract should include a detailed scope of work, the exact materials to be used, the payment schedule you agreed on, and the contractor’s license and insurance information. It should also clearly define the process for handling change orders (when you want to add or change something mid-project) and outline any warranties for the work. If any part of the contract is unclear, ask for clarification. A trustworthy contractor will be happy to explain the terms. This is where having a dedicated renovation advisor can be invaluable, giving you a second set of expert eyes on every detail.

How Do You Handle Permits and Inspections?

The words “permits” and “inspections” can sound intimidating, but they are a non-negotiable part of almost any significant home renovation. Think of them as a quality control system for your project. They ensure all the work done on your home is safe, structurally sound, and compliant with local building codes. Skipping this step can lead to serious problems, including hefty fines, being forced to tear out completed work, or major issues when you eventually sell your home. A professional contractor will handle this entire process for you, and their answer to this question will tell you a lot about their experience and legitimacy. You’re not just hiring someone to build things; you’re hiring an expert to manage the project correctly from start to finish, and that absolutely includes the paperwork and official approvals.

Clarify Who Is Responsible for Permits

This is a simple question with only one right answer: the contractor is responsible for securing all necessary permits. If a potential hire asks you to pull the permits in your name, it’s a massive red flag. This often means they aren’t properly licensed or insured and are trying to avoid being held accountable for the work. A reputable contractor will know exactly what your project requires and will manage the entire application process, from submitting plans to paying the fees. You want a partner who takes full ownership of ensuring your project complies with local regulations, so make sure your contract explicitly states that they are handling all permits.

Understand the Inspection Process

Getting a permit is just the beginning; it’s the ticket that allows for official inspections. Throughout your project, a city inspector will need to visit at key milestones—like after framing or before drywall goes up—to approve the work. Ask your contractor how they manage this schedule and, more importantly, if they plan to be on-site to meet with the inspector. Their presence is crucial. They can answer technical questions and immediately address any concerns the inspector raises. A contractor who is familiar with the local inspection process can help everything go smoothly and prevent delays, ensuring your project moves forward without any costly surprises or rework.

What Is Your Communication Style During a Project?

Think of your renovation as a short-term, very intense relationship. The key to making it a good one? Clear, consistent communication. A contractor might do incredible work, but if they go silent for a week, you’ll be left feeling anxious and out of control. This question helps you understand their process for keeping you in the loop. You’re not just asking if they communicate; you’re asking how.

Find out who your main point of contact will be and how they prefer to give updates. Is it a daily text message, a weekly summary email, or a scheduled phone call? A professional contractor will already have a system in place and should be able to explain it clearly. This isn’t about micromanaging them; it’s about establishing a rhythm that works for both of you. Having a dedicated project advisor can streamline this process, ensuring you always have a trusted point of contact to turn to for updates and answers. Agreeing on a communication plan upfront prevents misunderstandings and helps build the trust needed for a smooth project.

How to Set Clear Expectations for Updates

Once a contractor explains their typical communication style, it’s your turn to share what you need. Be honest about your preferences. If a quick daily text with a photo gives you peace of mind, say so. If you’d rather not be bothered with minor details and prefer a comprehensive update every Friday, make that clear. The goal is to find a middle ground and agree on a plan before the project begins. You can even ask for this communication plan to be included in the contract. Setting these expectations from the start ensures everyone is on the same page and helps you feel informed, not ignored.

Ask How They Manage Subcontractors and Materials

Your general contractor is the project's quarterback, responsible for coordinating a whole team of players, from plumbers to electricians to painters. You need to know how they manage that team. Ask if they work with a regular crew or if they hire different subcontractors for each job. If they use subs, ask who they plan to use for your project and if they are properly insured. It’s also fair to ask how they handle material ordering and deliveries to prevent delays. Understanding their management process gives you insight into their organization and ability to keep your project on track. A well-run project depends on a contractor who has strong relationships with a network of vetted professionals.

What Happens if Problems Come Up During Construction?

Even with the most meticulous planning, renovations can hit a snag. You might find old wiring that needs replacing once a wall is opened, or you might decide you want a different countertop mid-project. These things happen, and they are a normal part of any construction project. What truly matters isn't avoiding problems entirely—that's often impossible—but knowing how your contractor will handle them when they do. Asking about their process for dealing with the unexpected reveals a lot about their professionalism, communication skills, and transparency.

This question isn't about expecting the worst; it's about being prepared for reality. A great contractor has a clear, fair system for managing changes and addressing issues. They won't be caught off guard by your question. Instead, they’ll be able to walk you through their process for change orders and explain the warranties they offer on their work. This conversation helps set expectations from the start and ensures that if a bump in the road does appear, you already have a map for how to get past it smoothly. It’s a key part of building a strong working relationship based on trust, which is why Realm's dedicated advisors are there to help you manage these conversations and keep your project on track.

Understand the Process for Change Orders

A "change order" is the formal term for any modification to your original project plan. This could be a change you request, like upgrading your flooring, or an adjustment needed because of a hidden issue, like discovering plumbing that isn't up to code. Ask a potential contractor to walk you through their specific process. How do they document the change? How do they present the impact on your budget and timeline for your approval? A professional will have a straightforward system that requires your written sign-off before any extra work begins or materials are ordered. This protects you from surprise costs and keeps everyone aligned on the new plan.

Ask About Warranties and Guarantees

Your renovation is a significant investment, and you want assurance that the work will last. That’s where warranties come in. Ask every contractor if they offer a warranty on their work and what it covers. Most reputable contractors provide a one-year warranty on their labor. You should also clarify if the materials they use come with their own manufacturer warranties. It’s crucial to understand what the warranty includes, what it excludes, and what you need to do to make a claim if something goes wrong. A contractor who stands behind their work will be happy to provide these details. Always make sure the full warranty information is included in your contract in writing.

How to Make the Right Choice

You’ve asked all the right questions, checked the references, and now you have a few solid proposals in hand. Making the final call can feel like the most daunting part of the process, but you're almost there. The most important thing to remember is that a great contractor is worth waiting for. It’s a common sentiment among homeowners that the best contractors are in demand and often booked well in advance. While it might be tempting to go with someone who can start tomorrow, their immediate availability could be a red flag in itself. This isn't a decision to be rushed. Take your time to carefully weigh your options and, most importantly, trust your gut.

This decision sets the stage for your entire project, so choosing a partner you feel confident and comfortable with is just as important as the numbers on the page. A successful renovation depends on a strong contractor-client relationship built on clear communication and mutual respect. That foundation starts right here, with your final choice. Think of it less as just hiring a worker and more as bringing on a key collaborator for a significant investment in your home. The person you choose will be in your space for weeks or months, so ensuring your personalities and communication styles mesh is crucial for a smooth experience.

How to Compare Quotes and Proposals

When you lay out the quotes side-by-side, be wary of any that seem too good to be true. An extremely low bid can signal that a contractor is cutting corners on materials or doesn't fully understand the project's scope. On the flip side, an unusually high bid might just be overpriced. Look for a proposal that is detailed and transparent. As Taylor Built Construction points out, vague or incomplete proposals are a major red flag because they leave room for misunderstandings about costs, materials, and timelines. A professional contractor will provide a clear, itemized plan that shows they’ve thought through every step of your project, giving you confidence that you're on the same page from day one.

Final Red Flags to Watch For

Before you sign on the dotted line, do one last check for any warning signs. A contractor who suggests working with no formal contract and just a handshake is putting you at serious risk. A proper contract protects both of you by clearly defining the scope of work, payment schedule, and how changes will be handled. Another major red flag is a contractor who asks for cash payments. This can be a way to avoid creating a paper trail, which speaks volumes about their business ethics. Insisting on documented payments like checks or bank transfers ensures every transaction is clear and accountable, protecting your investment and giving you peace of mind.

Related Articles

• Finding The Right Contractor
• Do You Need a General Contractor for a Kitchen Remodel?
• The Essential Guide to Find a Bathroom Contractor
• 7 Steps to Hire a Kitchen Remodeling Contractor

Frequently Asked Questions

What’s the single biggest red flag I should watch for when hiring a contractor? While there are several, a major red flag is a contractor who pressures you to make a quick decision or sign a contract on the spot. A true professional understands this is a significant investment and will give you the space to review proposals and check references. This high-pressure tactic is often paired with other warning signs, like asking for a large cash deposit upfront or being unable to provide proof of their license and insurance. Trust your gut; if the interaction feels rushed or uncomfortable, it’s best to walk away.

Is the lowest bid always the wrong choice? Not necessarily, but it does require a closer look. An unusually low bid can sometimes mean a contractor has misunderstood the scope of your project, plans to use lower-quality materials, or is cutting corners on things like insurance. Instead of focusing only on the final number, compare the details of each proposal. A great quote will be itemized and transparent, showing you exactly what you’re paying for. The best choice is often the contractor who provides a fair price along with a detailed plan and a strong sense of professionalism.

How much should I expect to pay for a down payment? A reasonable down payment is standard, but it should never be a huge percentage of the total project cost. While the exact amount can vary by state law and project size, a request for more than 10-15% upfront should give you pause. A professional contractor will have a payment schedule that ties future payments to the completion of specific project milestones, like finishing demolition or installing drywall. This ensures you are only paying for work that has actually been completed.

Why is it so important for the contractor to pull the permits, not me? Having the contractor handle permits is a non-negotiable part of hiring a professional. When a contractor pulls the permit, they are taking legal responsibility for ensuring the work meets all local building codes. If a contractor asks you to pull the permit in your name, it’s often because they are not properly licensed or insured and are trying to sidestep accountability. It puts all the liability on you, the homeowner, which is a risk you should never take.

What’s the best way to ensure good communication throughout the project? The best way to ensure clear communication is to discuss it and agree on a plan before any work begins. Ask a potential contractor who your main point of contact will be and how they prefer to provide updates—is it a weekly email, a daily text, or a scheduled call? Then, share your own preferences. Establishing this rhythm from the start prevents misunderstandings and helps you feel informed and confident as the project moves forward.